Speaking with a Visitor

To speak to your visitor, press and hold the “Hold to Talk” button while you speak. To hear your visitor, let go of the button.

SkyBell Call Details

  1. SkyBell needs 30 seconds after reach call to reset before you can make a button-press initiated video call
  2. There is a five minute maximum limit for each call

Downloading App: From an iPhone

To download the app from the iTunes App Store from an iPhone:

  1. Open the “App Store” App
  2. Search “SkyBell”
  3. Tap on “SkyBell Doorbell”
  4. Tap “Free”
  5. Tap “Install”

Downloading App: From an iPad

To download the app from the iTunes App Store from an iPad:

  1. Open the “App Store” App
  2. Type “SkyBell” in the top right search bar and tap “Search”
  3. Near the top left area of the screen, tap on “iPad Only” and select “iPhone Only” from the dropdown menu
  4. The “SkyBell Doorbell” app should appear
  5. Tap “Free”
  6. Tap “Install”

Downloading App: From an Android

To download the app from an Android Smartphone:
1. Open the “Play Store” app
2. Search “SkyBell”
3. Tap “SkyBell Android”
4. Tap “Install”
5. Tap “Accept”

Answering SkyBell Call from Locked Screen – iOS

**iOS Users** – Please note that you must be very precise when you tap and slide your finger when answering a push notification on iOS devices. Be sure to tap the actual text itself of the alert and swipe to the right. If done correctly, the alert will slide a bit before the clock slides as well. Accuracy is especially important for the iPad.

Using the On-Demand Feature

Making an “on-demand” call is very easy. Here are the steps:

  1. From the homepage, tap the SkyBell that you want to make the On-Demand call
  2. Then tap “Call” in the upper right hand corner
  3. Wait up to 2 minutes for the On-Demand video call to start

On-Demand Details

SkyBell is the only video doorbell with an On-Demand feature. Here are some details on how it works.

  1. Once the On-Demand call starts, it works exactly like a normal button-press initiated video call.
  2. A “normal” On-Demand call means you open the On-Demand call without previously being in a video call. This takes up to 2 minutes.
  3. A “call back” On-Demand call means you open the On-Demand call immediately after a normal video call (from a button press) has ended for whatever reason. This takes up to 30 seconds.
  4. A “call back” On-Demand call after a “normal” On-Demand call will take up to 2 minutes.

Compatible iOS Devices

The SkyBell iOS app will work on the following iOS devices:

  • iPhone using iOS 8 and later
  • iPad 2 using iOS 8 and later
  • iPod touch (4th Generation) and later

Compatible Android Devices

The SkyBell Android app is tested for the following devices:

  • HTC One
  • Samsung Galaxy S3, S4 and S5
  • Samsung Note 2 and Note 3
  • Nexus S

SkyBell can work with other Android smartphones although we have not specifically tested other devices than those listed above. The app should work with most Android devices.

If you are experiencing issues on an Android device, please contact customer service at Please include your smartphone model and your phone’s current Android software version number if possible.